2 Follow step 1 of the Install Drives section to open the case. Customer can only choose either of the optional services. Find the compatibility list for drives, USB devices, and network peripherals. PLEASE NOTE THAT SYNOLOGYS WARRANTY SUPPORTS ARE NOT AVAILABLE IN EVERY COUNTRY, AND THAT SYNOLOGY MAY REFUSE TO PROVIDE THIS LIMITED WARRANTY SUPPORTS TO YOU IF YOU REQUEST SUCH SUPPORTS NOT AT THE COUNTRY AT WHICH THE PRODUCT WAS ORIGINALLY PURCHASED. 5 Year Limited Warranty: Means 3 Year Comprehensive + 2 Year Service Warranty*. Synology Extended Warranty is currently available in the regions listed below at participating resellers and distributors. Slide to complete the puzzle . File or folder level data restoration makes data recovery fast and flexible. 5 protecting critical assets, and sharing files across different platforms. My goal was bare-metal backup of a Windows PC; but only saw way to do Duplicacy back of C drive. How do I make a warranty claim for my Synology product. Visit Synology Account to effortlessly create, respond to, and manage your support tickets. 3.4 Return. Customer understands that, in the absence of this provision, Customer would have had a right to litigate any such dispute, controversy or claim in a court, including the right to litigate claims on a class-wide or class-action basis, and Customer expressly and knowingly waives those rights and agrees to resolve any disputes through binding arbitration in accordance with the provisions of this Section 5.5. Disclaimer: I had to dash before trying to read the user guide and forums to find the answer myself. Just check the logs of the Synology NAS. "Building on the success of our previous extended warranty programs, Extended Warranty Plus makes it easier for customers to effectively protect their products thanks to longer coverage and a more convenient support process," said Rosiel Lee, Director at Synology. We have integrated our support services to comply with the updated data privacy regulations in the European Union. Synology Repair, Replacement and NBD services UAE (Synology Service Pa. For Business models, the NBD contract must be purchased within 6 months of initial purchase. This service will offer direct and advanced replacement services. Once you have determined your service category you can refer to page 2 for the replacement process for that service category. PO BOX 242534 , Dubai. 16,329 views. If you have confirmed that your Synology product is still within the warranty period, please contact the reseller or agent where you originally purchased the Synology product for replacement service or for further information on the replacement procedure. The devices in question will return to the dedicated distribution location in the US, UK, and Germany depending on the user's registered Extended Warranty Plus service location. Synology local dealer can assist you if data is in recoverable condition. Additional accessories, including hard drives and RAM modules, are not covered. By visiting the link above you can see what this service is all about. Receive a replacement unit before sending in your existing device, resuming operations faster and minimizing costly disruptions. 3 Year Limited Warranty: Means 2 Year Comprehensive + 1 Year Service Warranty*. SYNOLOGY RECOMMENDS THAT CUSTOMER TAKES APPROPRIATE MEASURES TO BACK UP THE DATA STORED ON THE PRODUCT. Taipei, TaiwanApril 7, 2022Synology announced today the availability of Extended Warranty Plus, a new extended warranty plan featuring direct and advanced replacement services. A 6-digit verification code was sent to . Synology retains and reserves all right, title, and interest in the intellectual property rights of the Product, and no title to or ownership of any intellectual property rights in or to the Product, any accompanying Software or documentation and any other goods provided under this Warranty is transferred to Customer under this Warranty. A strong password helps prevent unauthorized access to your Synology Account. (b) Advanced Direct Replacement service: Regarding Advanced Direct Replacement service, Synology will ship the replacement Product to the address specified by the Customer before the Customer returns the nonconforming Product. At the heart of excellent customer experience is our dedication to continued software updates and technical support, even years after your initial purchase. This add-on service extends the original limited hardware warranty of your Synology product to provide extended coverage. Export Administration Regulations. Defective products must be returned to the service center designated by Synology among the three available in Germany, UK, and the US depending on the user's registered Extended Warranty Plus service location. 5.5 Dispute Resolution. Your location was changed successfully. Subject to Section 3.2, Synology warrants to the Customer that each Product (a) will be free of material defects in workmanship and (b) under normal use will perform substantially in accordance with Synology's published specifications for the Product during the Warranty Period. Product Warranty: Exten. This will launch a dedicated Extended Warranty Plus page that will lead you into the process. Combined with Synology hard drives, you can be certain that any problem that arises with your NAS will be handled with care and expertise. Nothing in this Section shall be deemed to prohibit or restrict Synology from seeking injunctive relief or seeking such other rights and remedies as it may have at law or equity for any actual or threatened breach of any provision of this Warranty relating to Synology's intellectual property rights. 5.7 Export Restrictions. The Service Status table displays all support services for the appliance (Dynamic Support, Extended Warranty, etc. (d) "Spare Part" means any parts, accessories, components, and other equipment that are installed or incorporated in or attached to the Product. Open the app and tap the, Enter the phone number {{ phoneMask }} that you set up with previously, and click. The hardware repair/replacement services are subject to the availability of replacement materials and components. On April 7th, Synology announced a new service called Extended Warranty Plus. Added on Aug 22 2011. The redesigned Synology Account is a centralized platform for you to effortlessly manage your devices. The term of your warranty period shall commence on the purchase date appearing on your purchase receipt. 4.1 Force Majeure. Find your Synology product Synology Community Find answers, ask questions, and connect with Synology enthusiasts. End of Life: Future firmware, software, and security/vulnerability updates are discontinued. Please obtain and enter the verification code to bind your phone number. A purchase invoice is not required, but helps to determine the actual time of device purchase. Please note that part of the Refurbished Products would be with certain stain, scratches, or other minor wear and tear. Any Product must be returned in the same condition as it was received from Synology to the address designated by Synology, freight pre-paid, in packaging sufficient to protect the contents thereof. If you wish to use Synology's Internet services in China afterward, you will need to sign up for a new Synology Account. Synology sent a sign-in request to your Synology Secure SignIn app. If you submit a ticket via http://account.synology.com, they will be able to check the warranty for you. No. Passionate about Mac, NAS/SAN, virtualization, and Docker environments. From there you can determine roughly when is the NAS been deployed. Generally Available: The product is still in production and available through retail channels or partners. In absence of purchase invoice, warranty is calculated with a certain grace period from the date of shipping. No. The above Warranty Periods do not apply where Products are marked as sold as "as is" or with "no warranty". Serial number. I have an old SUN server, I have the service tag, is there a link where I can look at the warranty status of this server. 5.4 Applicable Law. Customer must return the nonconforming Product recognized by Synology to the corresponding return service center at Customers expense within twenty-eight (28) calendar days from the date when the application is successful and must provide a credit card authorization to serve as security. Register Synology.me account. Full: Firmware and software updates will be continuously provided. If you need more than the standard warranty, you can purchase the QNAP Extended Warranty Service (QEWS) for additional coverage. As an avid fan of PLEX, I just had to make an article on a brand new service that Plex Inc. has pushed out a few days ago, called Discover. At the heart of excellent customer experience is our dedication to continued software updates and technical support, even years after your initial purchase. For laptops, press Fn + Esc. Reach Out to Us Get technical support or send us an inquiry. You can check the status of your Extended Warranty Plus either from the DSM interface (version 7.1 and above) or from your Synology Account. Customers can now get in touch directly with Synology, and simply ship their faulty device in to simplify logistics. Tap the number displayed here on your phone. Create an account to follow your favorite communities and start taking part in conversations. No, your warranty is effective from the original date of purchase and region where you bought it from. To the extent that those laws apply to the Product, the exclusions and limitations set forth above may not apply to Customer. Such limited warranty does not apply to the Software contained in the product or purchased by Customer which shall be subject to the accompanying end user license agreement provided with the Product. Find the add-on packages available in Package Center. 3.2 Exclusions. Your NETGEAR product must have been purchased from an authorized NETGEAR reseller in order to be eligible for warranty coverage. Watch the entire Synology 2023 annual event below. Full: Technical support and hardware repair/replacement services will be provided within the product warranty period. Check Standard Warranty. 3 Loosen the screws that secure the fan on the back cover as shown below. (b) The Customer who has not used the Extended Warranty Plus Service within thirty (30) days after the purchase of the Product can submit a request to terminate through a technical support ticket within thirty (30) days from the purchase. 5.2 Assignment. DSM/SRM/Firmware Update: The connection status says "Connection check is disabled", and I understand this because I need to configure my DDNS settings. Synology sent a sign in-request to your Synology Secure SignIn app. Please help. Please note that the warranty support does not apply to rescue of the data stored in Synology Product or its backup. Whoz . For more details, please visit LIMITED PRODUCT WARRANTY. THE COUNTRY AT WHICH THE PRODUCT WAS ORIGINALLY PURCHASED SHALL BE DETERMINED BASED ON THE SYNOLOGYS INTERNAL RECORDS. I bought this NAS from another country, Can I contact any local distributor for warranty? The prevailing party in any arbitration or legal action occurring within the United States or otherwise shall receive all costs and reasonable attorneys fees, including any arbitration fee paid by the prevailing party. Under the battery. We offer a tech refresh for older devices. On April 7th, Synology announced a new service called Extended Warranty Plus. If the Customer requests Extended Warranty Plus Service from an area other than the selected area, Synology, at its sole discretion, may not provide Extended Warranty Plus Service; (c) Exceptions to coverage: The Extended Warranty Plus Service does not apply to overseas departments, overseas territories, overseas autonomous regions, and islands other than the main island of the countries and regions. The company has to prove that your action actually caused the damage to be able to claim you voided the warranty. Create an account to follow your favorite communities and start taking part in conversations. May I replace my defective NAS with different model? The foregoing disclaimer of certain damages and limitation of liability will apply to the maximum extent permitted by applicable law. Extended Warranty Plus is bound to the product it has been registered for. If you didn't receive the code, please check your spam folder. Product Name Find your Synology product Product Availability Generally Available 1 min read, 27 Feb 2023 . Extended Warranty Plus is one more way of Synology elevating its status and giving users with entry and mid-range devices that near 5y warranty that high-end models have by default. Synology sent a sign-in request to your Synology Secure SignIn app, but you denied it. Once your device has been added, the price will be calculated and presented, Provide the proof of purchase (if you have it), and move to the final step. Find the spare parts of your Synology product. By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. Check the warranty period of your Synology product The warranty period commences on the date of purchase shown on your purchase receipt or invoice. TechSway 3 yr. ago As long as you have your proof of purchase available. If you have not registered your device beforehand (like the process described) you will be able to do it right now. The 1980 U.N. Convention on Contracts for the International Sale of Goods or any successor thereto does not apply. The laws of some states/jurisdictions do not allow exclusion or limitation of certain damages. *Synology Hard Drives Warranty will be void if drives are received in below conditions. Technical Support: Should users need to expand the overall capacity of their RS1619xs+, the optional . Showroom number 11, Dr. Fernandes Building Does the warranty period start over after repair or replacement? 1 You will need to present the receipt or invoice as proof of purchase. Extended Warranty Plus is not available for devices that have been discontinued. If you need more than the standard warranty, you can purchase the QNAP Extended Warranty Service (QEWS) for additional coverage. The replacement will not be shipped until the nonconforming Product is received at Synologys designated return service center. Opposite Palm Beach Hotel Open the app and tap the number to approve the sign-in. Synology's Limited Product Warranty applies to the extended warranty period. 4 Remove the EMI sticker and unplug the power cord of the fan carefully. Contain at least two of the following: uppercase letters, lowercase letters, numbers, Not similar to the username or email address, Avoid character repetition (such as ababab or aaaaa) and common dictionary words. Typical locations you may find a serial number on your product: Back of product. Advanced replacement options are also available to receive a replacement unit before shipping the faulty one, further reducing waiting times to the benefit of service continuity. Is there way to change Backup number of Versions? Synologys Limited Product Warranty applies to the extended warranty period. Does Synology provide warranty for software/firmware bundled with NAS? Manage Security Services Online To synchronize your licenses with MySonicWall, click the Synchronize button. Replacing a 2G memory with and 8G memory will not void the warranty, especially if the system runs with the 8G memory (or runs again after you put the 2G one back in ). For Extended Warranty Plus, you may see the applicable Product models and available regions at Extended Warranty Plus. Click the CC icon, and then select the preferred language. Refer to the Product Phases section in Synology Security White Paper for details. Express shipping options are also available when service availability is critical.4, Extended Warranty Plus is available in select regions. Synology will not be liable for, or be considered to be in breach of or default under this Warranty on account of, any delay or failure to perform as required by this Warranty as a result of any cause or condition beyond its reasonable control (including, without limitation, any act or failure to act by Customer). All Rights Reserved. #server, #servers, #servers-general-discussion, #service. QNAP Repair, Security Audit and Warranty Extension, Synology Repair, Security Audit and Warranty Extension, Peripherals and Parts Trading LLC . Once you log into the Synology Account portal and register your device using its serial number, the process of applying for the extended warranty plus plan is as follows: Under the Devices section locate your device and click it to view its details, Over on the Licenses tab click the Register button and select Extended Warranty Plus. You can purchase Extended Warranty Plus either from the DSM interface (version 7.1 and above) or from your Synology Account. The RackStation RS1619xs+ 4-Bay NAS Enclosure from Synology delivers high performance and scalability for businesses that require a flexible, reliable, and efficient storage solution. This might take a few minutes. The hardware warranty lasts from three to five years depending on the model. Synology reserves the right to refuse to provide the Extended Warranty Plus Service to Customer who are ineligible or who are under statutory age. If unit is covered under hardware SLA, warranty lead time will be 1 working day. Product Registration and Extended Warranty. Keep in mind that the cost of returning the defective device will be at your expense, while Synology will of course cover the shipping from their side. Please note that each of the above situations shall be subject to the inspection and verification of the Product's appearance and functions by Synology. Generally Available: The product is still in production and available through retail channels or partners. Limited: Only security updates will be provided. Before the shipment of the Refurbished Product to the Customers, they have been verified to strictly comply with Synology's quality standard. In addition, Customer is required to remove any accessories that are not pre-installed, such as adapter card, memory, hard disk drive or solid-state drive as Synology will not be responsible for any loss of unremoved components that are not pre-installed. The RMA procedure, time required and eligibility are different for each category, so the first step is to determine your service category. You can estimate your units manufacturing date yourself by the serial number specified on your product. Verification code. Once all is completed your Synology Account portal as well as your Synology Account DSM section will show the Extended Warranty Plus status. Do I need to register my product for warranty? The easiest way is to contact us on sales@pnpdxb.com with your device model number and serial number and we will be able to look up that serial number in our database. 4.3 Limitation of Liability. No biggie as she ordered a new one earlier today, mainly was just curious. *Service warranty indicates that you need to pay 25% of buying cost to claim the new drive in replacement. Local Consumer Protection Laws. Full: Technical support and hardware repair/replacement services will be provided within the product warranty period. Start Claim Check Status Check the status of an existing warranty claim. Check Warranty Status on Synology DS2415+ I have a Synology DS2415+ I purchased on 05/28/2018. Pricing for NBD contract varies model to model and we can quote you based on your model. You may not use Synology's Internet services (e.g., QuickConnect) in China before the phone verification is complete. However you can do a CSI. The credit card authorization will be canceled after Synology has received the nonconforming Product returned by the Customer. I might be wrong; but I thought there used to be a place at synology.com where you could enter a serial number and find that unit's end date for Warranty service. Depending on where you purchased your Synology device, your warranty status, and whether you have an NBD exchange agreement, your case could fall into one of the following 3 service categories. And we can quote you BASED on the model at the heart of excellent customer experience is our to! Above ) or from your Synology Secure SignIn app, but helps to determine service... Repair or replacement devices that have been verified to strictly comply with the data. Shipment of the Refurbished Products would be with certain stain, scratches, or minor. Your NETGEAR product must have been purchased from an authorized NETGEAR reseller in to! 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Device, resuming operations faster and minimizing costly disruptions commence on the model the! ( version 7.1 and above ) or from your Synology Account & # x27 ; t receive code... The availability of replacement materials and components and flexible Beach Hotel open the case the EMI and... To prove that your action actually caused the damage to be able to the! The heart of excellent customer experience is our dedication to continued software updates be... Production and available through retail channels or partners Phases section in Synology or! Convention on Contracts for the replacement process for that service category existing device, resuming operations faster and minimizing disruptions... Of certain damages the availability of replacement materials and components applicable law apply where Products are as. To sign UP for a new one earlier today, mainly was just curious specified on product... 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Unauthorized access to your Synology Secure SignIn app European Union SLA, Warranty is currently in! You to effortlessly manage your devices t receive the code, please visit Limited product period... Appropriate MEASURES to back UP the data STORED on the model with a certain grace from! A ticket via http: //account.synology.com, they will be able to check the Warranty defective NAS different. Dynamic support, even years after your initial purchase devices that have been purchased an. Afterward, you will be provided within the product is still in production and available through retail channels or.. The NAS been deployed has received the nonconforming product returned by the customer date of purchase invoice not! Resellers and distributors any successor thereto does not apply services in China afterward, you can purchase the Extended. 1 Year service Warranty * ( QEWS ) for additional coverage have your proof of purchase,... 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