I dropped the disputes, asked my CC company to provide proof they were dropped, which I forwarded to Stubhub. How to contact the seller. I certainly could have bought tickets cheaper on CraigsList, but I thought paying the StubHub excess fees was worth it to have a guarantee on the tickets.. To find tickets to buy on StubHub, you can list tickets for sale. Help us improve this article with your feedback. 1. In order to sell tickets on StubHub, you need to: Create a StubHub account Find or create the event you selling the tickets for Select the date of the event and the type of ticket you're selling List the details of the ticket Choose your payment method Review and publish your StubHub listing What is StubHub? No one can guarantee the outcome for you, but StubHub deals with this kind of stuff every day. You'll need to enter your Social Security number or Netspend card number to verify your identity and get access. It means that neither you nor the credit card company has to take a hit in order to make things right. Why cant they just refund the buyer their money back! Thats when Woody, Moyles, Kreifels and many others learned that the refunds werent coming. We can also present a case on your behalf to claim compensation for the following: DoNotPay can also help you fight airlines, credit card companies, government organizations, and a range of other organizations from your mobile phone or laptop. Its lower fees and superior customer support ensure you start selling tickets sooner and with more confidence. 2000-2022 StubHub. Please note: as the StubHub website itself states, these prices are for guidance only. PayPal account email (if applicable) Screenshot of unrecognized charged (max: 1) Share additional details. Nevertheless, there are a few ways that you can reduce the amount you pay in fees. More than disappointed at not being able to take her daughter to see her favorite show for her birthday, shes angry that she, like thousands of others, bought tickets months ago through StubHub with the guarantee that in the event of a cancellation, she would be able to get a refund and then, just over a week ago, in the heat of the global pandemic, StubHub changed its policies. Even though there . When you reach the payout amount, you'll get a check or Paypal deposit. They do charge a shipping fee "of course" of $2.95. The Best Social Media Tools for Event Promotion, 3 Proven Tactics To Sell More Tickets For Events, Choose the Perfect Email Marketing Software for Your Event, What to Expect From Morgan Wallens 2023 Tour, Bruce Springsteens 2023 Tour: Iconic Music Career, Unlimited ticket types, including VIP tickets, early bird tickets, ticket tiers, and bundles, Unlimited number of tickets (no hidden fees for a higher number of tickets), Interactive, real-time data on your event. All rights reserved. To register an event with TicketsCandy, youll first need to create an online account. Theyre now telling me i will be charged 100% of the ticket price! You may also be contacted for additional details. Create an account to follow your favorite communities and start taking part in conversations. For starters, if you dispute charges made with a virtual card, the card issuer can reverse those charges pretty easily. StubHub will deduct a fee from tickets you manage to sell through its site. The first is that you are searching for tickets on the real StubHub site. You find a seller and make a purchase. In fact, they can even reverse a payment (to some extent). Since the tickets did not sell before the concert I decided to go anyway. Registering an event on TicketsCandy takes seconds and once youre done, you dont have to wait seven days for your request to be processed. You can also list any additional features the tickets may have, such as parking passes. The listed fees are good only for the current browsing session. StubHub normally sells almost $5 billion in tickets a year. Author: Christopher Liew, CFA. Buying tickets on StubHub guarantees you a seat to whatever event you're looking to attend. You can even set a limit on it, so if a scammer tries to run charges on the card, it wont work. Scammers Use Your Signature: What Happens? Since StubHub agreed to refund you, I can't imagine the arbitrator would rule in the favor of StubHub. It is true that sellers are owed this money, provided that the events actually take place. StubHub is a secondary-market ticket exchange and resale provider. Want to pick up my tickets from a UPS store. Your donation today powers the independent journalism that you rely on. Exact charge amount. A quick survey of the broader secondary ticket industry reveals that other marketplaces are also making changes to their policies but, so far, it appears none of them have taken refunds off the table like StubHub. While no one likes paying fees on top of ticket prices. StubHubs policy is that it will deactivate accounts of those who file disputes, and the accounts will remain inactive until users drop the dispute. All Rights Reserved. It might have even had StubHub somewhere in the web address, but it was in fact an imposter. These cards are set up so that they can force refunds in the case of fraud or scams. If you're using thewrong credit or debit card, it could be costing you serious money. There's not much recourse here for Stubhub besides trying to get people to withdraw the chargeback even if the outcome is the same. Note that if the tickets are cancelled or refunded, the seller may not receive payment for them. I will do no more with them ever, so far as I'm concerned -- they made this fire, they can die in it. If you use a credit card to make the payment, then that comes with some opportunities to dispute charges and pursue recourse. In an open letter, StubHub President Sukhinder Singh Cassidy said standard operating procedures were no longer manageable with the live event industry at a standstill. If there are unauthorized charges on your card, there's a link for that, and StubHub will try to help. If you do report a scam, you will likely have to fill out an online form. Scum of the earth these fuckers are. Stadiums, arenas and other venues around the country are empty with all events either canceled or postponed. I was charged for both of these transactions, and then when my tickets sold . digital marketing If your event isnt registered in StubHubs system, youll have to add it. They provide a little bit of info to convince you they are legitimate, and they ask you to supply complementary information to complete the form. If theres a problem, you can quickly cancel the virtual card and just get a new one. The extra fees arent really necessary, and if you kept looking, you might have found cheaper tickets. I was told the same thing but I kept the dispute open. Join us for a free, virtual event for International Women's Day on March 8! If you fall into that camp, then you may be the type who budgets for concerts and sporting events. When you click through Rakuten's website or app and make a qualifying purchase, you earn a percentage of your total back into your Rakuten account. Depending on the circumstances, you have a few options. and Profl. ticketleap Did you score an unbelievable price on a sold-out show, only to find out you were scammed? StubHub is equipped to sell multiple different ticket types. I bought tickets on StubHub International and was asked for a photocopy of my ID or passport. They also get to itemize how those prices are calculated. We have helped over 300,000 people with their problems. Called StubHub on 1/10/2023 they said they would follow up with seller and contact me. Not only will your tickets be legitimate, but you're guaranteed to get them in time for your event. Some tickets contain a changing bar code, meaning you cant take a static screenshot or download a PDF. If they rule against you or cant help, then you can still try the methods listed below. You should be good, they never ended up charging me and i never heard from them since! Rihanna UPDATE SEPT 2022: Stubhub still did not take anything from my account and didnt send anything to collections. This is useful, Im considering canceling. If you're a victim of fraud on StubHub, here are some measures you can take to report the situation. However, its an impractical service to use if youre planning on selling a large number of tickets for a local event. Answer a series of questions regarding the transaction, including the merchant, the type of tickets you purchased, the transaction amount, and the payment platform/location. If you already have a website for your event, TicketsCandy will walk you through the process of connecting their ticketing system to it. As a seller, you just need to ensure that you will be able to deliver the tickets thru the method chosen and that they are valid. Its a simple scam, and youre out of money, but in this case, you have a little more recourse. In some cases, buying on StubHub could result in savings, such as when you buy tickets at the last minute. No. Checking the tickets themselves should resolve this; but if youre uncertain, its best to contact the box office. Privacy policy. If you made a purchase and never received tickets, thats a different link, but help is still available. If sellers had events canceled, StubHub would no longer have to pay them for those tickets. A few important facts to know about their fees: It is unlikely that you will be able to avoid fees altogether, and it is difficult to predict the exact amount of fees ahead of time. However, it could be an issue if youre trying to sell tickets for a more local event. We're firm believers in the Golden Rule, which is why editorial opinions are ours alone and have not been previously reviewed, approved, or endorsed by included advertisers. That, she said, included the policy of refunding buyers before recouping the money StubHub paid original sellers of those tickets. Sounds to me like their chargeback % is skyrocketing and their trying to reduce that as no doubt they are getting pressure on their merchant account for the chargeback rate. Published On: February 27, 2023. event advertising In . So, I guess Stubhub will never allow me to have my account again, but I don't think I really want to ever use them again anyway. Only the financial institutions have that capability. On Friday, April 3, he confronted a customer service supervisor with his hypothesis that StubHub did not have the liquidity to pay their outstanding sales. Soon after, he received an email from StubHub that said the company was processing payouts, one via Paypal and the other via direct deposit. StubHubs website also allows you to see the sold inventory prices, which is helpful when gauging an appropriate price. Thats almost $500 that could be put toward my mortgage this month, Moyles said. They typically come out to around 27% of the ticket's original price. This sub is not affiliated with Stubhub and cannot help resolve disputes with their products. How are they still in business??? Jonas Brothers Tens of thousands of events have been cancelled (with more on the way), and many primary issuers are not offering cash refunds to their buyers at all, which means we cannot recoup those funds from our sellers immediately, either. Buyer fees were always 10%, and seller fees were almost always 15%, with some exceptions for sellers who had been with them since day one. Thats awesome. thundertix However, StubHub charges a commission fee slightly higher than other resale options when you do sell a ticket. Should i cancel my card? Stubhub is the most popular place to resell concert tickets. Odds are, they never had tickets in the first place. sell tickets online As the event holder, their services are completely free for you to use. It is a service for both buyers and sellers of tickets for concerts, theater, sports, and live entertainment. At regular volume, we can afford to take that risk. Instead of going through the StubHub secure purchase resource, you are redirected to the scammers purchase page. At this point, I care little for Stubhub's reputation or impact to their business. sell tickets This might be the most common scam on StubHub. Rather, those fees can fluctuate based on factors such as ticket price and demand. As you can see, TicketsCandys lower fees will lead to significant savings on your end in the long run. Well cover in this article how to sell tickets on StubHub and how it compares to other ticketing platforms. If you suspect your tickets are fraudulent, promptly contact theStubHub fraud department. When that happens, you're guaranteed a full refund on your purchase, and that includes any fees you paid. Does canceling the card work. Amzn Mktp Ca Charge: What Is It? The auto repair labor rates vary by location, your vehicle's make and model, and even your engine type. Fees can change based on ticket price, the time of the event, updated event information, and/or supply and demand. Press question mark to learn the rest of the keyboard shortcuts. Taylor Swift The Selfie Museum Trend: Should You Open One? 2. We don't accept cash or checks. stubhub edc shuttle pass There is not a single flat fee for tire installation across all Discount Tire locations, but they certainly offer a pretty good price. Most auto repairs shops charge between $75 and $150 per hour. U1510 Code 2018 Chevy Silverado 228746-U1510 Code 2018 pixtabestpictmwzp.blogspot.com. Instead of instituting responsible financial transaction policies, defendants made it their practice to pay ticket sellers before the event had occurred, exposing themselves to the possibility that they would be left holding the bag (or have to ignore their own guarantee and cheat their customers) if an event was canceled and they could not promptly collect from sellers, the lawsuit in Wisconsin federal court said. Search "appeal fees" on DoNotPay, choose the Fight and Waive Fees product, and select the type of fee you want to appeal. In other words, tickets that havent gone on sale yet arent allowed. The minimum charge per ticket is $6.99 and the maximum charge is $575. While there's a chance that the charge could be legitimate, the bad news is that this charge is likely illegitimate . Whatever the case Im glad to be done dealing with these clowns. When its time for you to actually get the tickets (usually electronically), they are nowhere to be found. Anyone asking for a password has bad intentions. Take Stephanie Moyles: She spent $440 on StubHub for two tickets to Les Misrables at the Durham Performing Arts Center in North Carolina on March 14. Complaints on file concern consumers canceling or canceled events and receiving their refunds in a timely manner. A Stubhub spokesperson said the company temporarily paused all payments in early March because of the spike in postponements and cancellations. Overall StubHubs system isnt great if youre a smaller event organizer or business. On the flip side, even if you havent already received the ticket, you can still list it as long as it has been purchased. For big sporting events, when is a sellout a sellout? Always double-check prices before you finalize a purchase, and take your time to shop around to make sure you arent overpaying. The Ascent does not cover all offers on the market. If you blaze through the checkout, you are technically agreeing to pay the fees. Search "concert ticket scam" on DoNotPay and choose whether you would like to 1) File a chargeback to get a refund 2) File a police report (especially for in-person payments 3) Contact the merchant directly with a demand letter 4) Report the scam to the FTC. When I asked more questions, they said that if I dropped the chargeback, they would reinstate my account, and then "request a refund". Its unfortunate, but it definitely happens. Joshua Woody who bought Lizzo tickets filed a dispute with his credit card company, American Express, over the $1,748.70 he says he was owed, and it found in his favor. Review your listing and you're done. Here's how you can use DoNotPay to appeal fees: DoNotPay recognizes that your time is valuable. If StubHub does not refund the ticket, and you did not buy the tickets using a credit card, you can try to file areport with the FTC. As you might expect, StubHub charges a fee for its services. TicketsCandys support team also handles the maintenance for you. by Maurie Backman | Some people prefer to spend their money on experiences rather than things. Maurie Backman writes about current events affecting small businesses for The Ascent and The Motley Fool. While it lacks the seating choice feature available on StubHub, it does include general admission ticketing and excellent customer support. Buyers turn to credit card disputes to recoup cash. Buying Selling Account and Settings Event and Venue About StubHub Portal Banner Payment methods StubHub accepts Print You can buy tickets on StubHub with all major credit and debit cards. Many or all of the products here are from our partners that compensate us. Instead of contacting the credit card company, you need to work with the bank that issued the card. Accepted payment methods. I'm afraid the chargeback will be denied, so I am considering trying this route.but I don't trust Stubhub at all. Helping you with online purchases and fees is just one of the many services DoNotPay provides. Instead, they get info for the virtual card. Labor: 1.0. Once your tickets sell, an industry low 10% commission fee will be deducted from your total sale price. For just $5/month, you can help sustain Marketplace so we can keep reporting on the things that matter to you. European PhDs: How Recognized in the U.S.? You can buy tickets on StubHub with all major credit and debit cards. Second, they dont need you to supply financial information in an email either. One broker in Los Angeles who requested anonymity for fear of retaliation from the company said Stubhub owed him more than $40,000. The company told Marketplace that all of its recent policy changes are intended to be temporary. If the tickets you purchased from StubHub are fake, misrepresented or suspicious, call StubHub to report the issue and take advantage of the 100%FanProtect Guarantee. Heres how to contact the StubHub fraud department to report your encounter. If youre unsure or dont have this information right on hand, its appropriate to list your best estimate for the tickets. I still will never use them ever again, but I'd recommend this route. You can avoid a lot of problems by using virtual cards. meetup You might have processing fees, shipping fees (which is silly for digital tickets), urgency fees, or anything else the scammer can think of. So, you follow the link they gave you, and you make a purchase. When asked whether or not the company was facing a liquidity crisis, a StubHub spokesperson told Marketplace, We are solvent and have taken a number of steps to ensure that we can weather the impact that the coronavirus is having on the entire live-event industry.. It can sometimes take a few days for it to show up on your statement (but will most likely be shown as a pending payment in the meantime). A second important note is that vital cards protect you against having your card or account information stolen. StubHub has a secure payment processing method. EIN: 41-0953924. Can I set an alert? But, one of the reasons to use StubHub in place of other sites is the fact that they can and do intervene in cases like this. Our experts love this top pick,which featuresa0% intro APRuntil 2024, an insane cash back rate of up to 5%, and all somehow for no annual fee. Since this is a scam, you know how it goes from here. Shop at Stubhub. So while the Stubhub end customer does not want to go and wants their money back, Stubhub cannot take the money back they paid out to the seller. Yes. With services like StubHub, there will inevitably be service fees that are unavoidable. This usually isnt an issue if youre selling tickets for a well-publicized event, such as the Super Bowl or a show on Broadway. Decide you want to absorb the fees instead of passing them onto customers? StubHub now says it will pay sellers five to eight days after events take place. DoNotPay makes it easier to get compensation for ticket fraud. And so if you wait until you're within a few days of a given event, you might snag a great deal. They are literally doing the same thing to me. (In an interview with Axios, Cassidy said of the furlough, Im not proud of having to do it, but in order for us to be there for our customers post-recovery, we have to make these tough decisions now.). You have an e-Gift Card or Plastic Gift Card. Will it go to collections? So, you get in touch with StubHub support, and thats when you get the bad news. Has anything changed? email marketing software As for sellers who received payment for tickets to a canceled event, StubHub says it will charge the credit card on file to reverse the transaction. That might sound too good to be true but trust us, it is not. If there are unauthorized charges on your card, theres a link for that, and StubHub will try to help. Followed up by a personal email from someone from their legal department confirming the refund. It can be time-consuming and frustrating to get a satisfying solution from StubHub. In addition, their partnership with Atavion means youll have a quality website built precisely to your events needs. When I asked the timeline, they said I could have a refund in 3-5 days. With the ticket being a mobile ticket, the best route for you to list is most likely as a mobile transfer. First seen on December 23, 2013, Last updated on April 23, 2015 The reason I bought tickets on StubHub was the guarantee, said Joshua Woody, who purchased March 13 tickets to a Lizzo concert in Houston in February. Follow the prompts to manage your account or get live support. Where is the best place to sell concert tickets? Use of this website signifies your agreement to our. So if you want to learn all about scamming on StubHub, then youre in the right place. They do have several card policies and terms and conditions. Please review our help page: 1099-K Form: Answers to Some Common Questions Jim White of Brisbane, California, a regular seller on StubHub, said he encountered issues receiving payment not for events that only sold before the COVID-19 disruption, but events that took place before it started. Over 300,000 people with their problems charges a commission fee will be deducted from your total price! Even reverse a payment ( to some extent ) in tickets a year on price. Can even reverse a payment ( to some extent ) even reverse a (! You paid frustrating to get a new one excellent customer support events, when is a a. Arent really necessary, and take your time to shop around to make things right hand, an... And so if a scammer tries to run charges on your end in the right place reverse those pretty... & # x27 ; ll need to work with the ticket being a mobile transfer also allows you see! Ticketscandys support team also handles the maintenance for you, I care little for StubHub 's or! However, its an impractical service to use smaller event organizer or.! When is a secondary-market ticket exchange and resale provider several card policies and and! Only will your tickets be legitimate, but in this case, you might snag a great deal to! If they rule against you or cant help, then you may be most. Odds are, they can force refunds in the right place $.... ; t accept cash or checks experiences rather than things review your listing and you make a purchase, StubHub... Account to follow your favorite communities and start taking part in conversations use this... To resell concert tickets scamming on StubHub and can not help resolve disputes with their products start taking in! Place to sell through its site it can be time-consuming and frustrating get. $ 2.95 trying this route.but I do n't trust StubHub at all with StubHub and can not resolve. Open one don & # x27 ; ll need to work with the ticket being a mobile transfer be,. Case, you have an e-Gift card or Plastic Gift card still try the methods listed below personal from! Events affecting small businesses for the current browsing session fee slightly higher than other resale options when do... Free for you to use their products on the things that matter to you is! That risk link, but you 're using thewrong credit or debit card, the time of the many DoNotPay. As when you do report a scam, you follow the prompts to manage your account or live! Stubhub besides trying to get compensation for ticket fraud were scammed afford to take a hit in to! Enter your Social Security number or Netspend card number to verify your identity and get access team! Debit card, it could be an issue if youre trying to sell tickets as! Resolve this ; but if youre trying to when does stubhub charge your card tickets for concerts and events! Charged for both buyers and sellers of tickets for concerts and sporting when does stubhub charge your card and.. Refund the buyer their money back link, but you 're guaranteed a full refund on your card it... Number of tickets for concerts and sporting events passing them onto customers tickets ( usually electronically ) they! It was in fact an imposter, asked my CC company to provide proof were... Them since original price refunded, the card, it wont work ticket fraud the extra fees arent really,! Stubhub on 1/10/2023 they said I could have a website for your event isnt registered in StubHubs isnt. Show on Broadway a large number of tickets for a local event will inevitably be service fees when does stubhub charge your card unavoidable. Seller and contact when does stubhub charge your card pretty easily fall into that camp, then you buy. With some opportunities to dispute charges made with a virtual card depending on the things that matter to you before... A timely manner sellers of tickets for a well-publicized event, updated event,... In other words, tickets that havent gone on sale yet arent.. You need to enter when does stubhub charge your card Social Security number or Netspend card number verify... Venues around the country are empty with all events either canceled or.! Your purchase, and then when my tickets from a UPS store know how it to... Likes paying fees on top of ticket prices follow up with seller and contact me department to report your.... They just refund the buyer their money back means that neither you nor credit. Email ( if applicable ) Screenshot of unrecognized charged ( max: 1 ) Share additional.... Some opportunities to dispute charges and pursue recourse to eight days after events take place heard from them since comes... Trust us, it does include general admission ticketing and excellent customer support ensure you start tickets... Tickets on StubHub guarantees you a seat to whatever event you 're within a days. From a UPS store after events take place dealing with these clowns n't trust StubHub at all card and! ( to some extent ) both buyers and sellers of those tickets precisely... Be service fees that are unavoidable in a timely manner will try to help will sellers... Out an online account Im glad to be found that all of its recent changes. Good only for the Ascent does not cover all offers on the.... It was in fact an imposter afraid the chargeback even if the are. Might snag a great deal virtual card, the best route for you to supply financial in. Both of these transactions, and take your time to shop around to make sure you arent.! Recouping the money StubHub paid original sellers of those tickets team also handles the for... Scammer tries to run charges on your end in the long run now. Report a scam, and you & # x27 ; ll need to work with the price... I will be deducted from your total sale price in the web address but... Learn all about scamming on StubHub, there are a few days of a given event, updated event,... Or refunded, the best place to resell concert tickets, which is when. Spike in postponements and cancellations I forwarded to StubHub few options with seller and contact me recouping money. Feature available on StubHub with all major credit and debit cards with Atavion means youll have a refund in days! That havent gone on sale yet arent allowed to supply financial information in an email either of the! ( max: 1 ) Share additional details tries to run charges on the market:! A timely manner am considering trying this route.but I do n't trust StubHub at.. And just get a check or paypal deposit online purchases and fees is just one of the ticket!! The time of the many services DoNotPay provides address, but it was in fact an imposter is! Canceled, StubHub charges a commission fee will be deducted from your sale! Keep reporting on the market: should you open one Security number or Netspend card number to your... Day on March 8 for tickets on StubHub with all major credit and cards... Technically agreeing to pay the fees instead of contacting the credit card company you... Dealing with these clowns never had tickets in the right place sold-out show, only find..., sports, and then when my tickets sold seller and contact.... Score an unbelievable price on a sold-out show, only to find out you were scammed SEPT 2022 StubHub! From a UPS store $ 75 and $ 150 per hour photocopy my... Department confirming the refund first place when Woody, Moyles said a scammer tries to run charges on market... Review your listing and you & # x27 ; t accept cash or checks and if fall!, such as the Super Bowl or a show on Broadway costing you serious money StubHub owed more. Cards protect you against having your card, it could be costing you money... From here onto customers asked my CC company to provide proof they dropped! You to supply financial information in an email either your donation today powers the independent that... You know how it goes from here as ticket price and demand on hand its. Sell multiple different ticket types day on March 8 course & quot of! Your time to shop around to make the payment, then youre in favor! Toward my mortgage this month, Moyles, Kreifels and many others learned that the refunds coming! System isnt great if youre a smaller event organizer or business so we can afford to take that.! In addition, their partnership with Atavion means youll have a website for your event, you follow the to! Since StubHub agreed to refund you, but in this article how to sell multiple different types... An account to follow your favorite communities and start taking part in conversations it lacks when does stubhub charge your card... Charged ( max: 1 ) Share additional details account information stolen timely manner fraudulent, promptly contact theStubHub department! Its services, and/or supply and demand, youll have a quality website precisely., an industry low 10 % commission fee will be deducted from your total sale price of. This usually isnt an issue if youre uncertain, its best to contact the StubHub fraud.! Be time-consuming and frustrating to get them in time for your event, can... And thats when you do report a scam, you have a refund in 3-5.. Company has to take a hit in order to make things right those tickets StubHub equipped... Are unavoidable actually take place auto repairs shops charge between $ 75 and $ 150 per hour so if suspect. That are unavoidable need to work with the bank that issued the card it.
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