Ocean view. The lady at the front desk was very standoffish and rude. Thanks again for being our guest! Booking not found double-check your booking number and PIN then try again. Crystal Beach Hotel Ocean City MD accommodations are generously designed and have a stunning view of the ocean. We selected a ocean front room that was worth the extra cash, great view of the beach and boardwalk. We shared the Barracuda Como great value for the money. One room wasnt available at 4pm when one person in our party tried to check in and I asked if they would call us when the room was ready and they said they would but they never did. Thank you so much for the excellent review! The check in was a bit too much as the desk would not take anyone to sign in early. We had a certified service animal with us still in training. The new lady gave us our paperwork but said the room still wasn't ready, which was absolutely fine and appreciated because she was kind and helpful. During our 3 day stay our room was not cleaned at all With all these things needed, the prices didnt drop. Overall a nice stay I will however try a different hotel next time. We brought it up to the front desk and asked for a new room. Enjoy exclusive offers from Crystal Beach Hotel in Ocean City MD on great hotel rooms and much more. When we took it to the front desk, a man named Norman that worked there was very pleasant and helpful. Liked the spacious mini fridge and micro. And we actually thought about staying a couple extra daysNOT! We've sent you an email so you can confirm your subscription. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. We brought it up to the front desk and asked for a new room. Tripadvisor performs checks on reviews. When I went to show her and explain it, the lady forcibly snatched it out of my hands and took it to a back room. Our first night was fine without any complications. When we needed towels and were told to go get them from the front desk, which was in a different building. Our room was a very nice size and very clean. If you are a resident of another country or region, please select the appropriate version of Tripadvisor for your country or region in the drop-down menu. Copyright 19962023 The woman checking us in said there was nothing that she could do because we had different room types. Feeling like enjoying a drink while relaxing poolside? That's how we know our reviews come from real guests who have stayed at the property. It was very small, and at the time, we weren't sure that it was a bedbug until we found a full grown female several moments later on the same bed. We arrived earlier than 4:00 pm (the check in time) to see if our room was possibly ready and to do any paperwork to check in. Our room was clean and spacious. Thank you. The Barracuda Grill had good food and service. We won't be back. Reviewed December 11, 2008 Loved Cyrstal Beach We stayed for 6 nights in August 2008. The room was clean and the hotel was great. Also a plus is the parking garage! This was our 1st getaway during Covid and it was very nice. Get the travel advice you need. Posts are solely the responsibility of their respective authors. Beds were hard as a rock, bath towels were dirty, paint was peeling on bathroom ceiling, drawer was missing on the dresser, beach side pool was in horrible condition the only thing that was positive was the property's location on the beach and boardwalk. For those wanting an affordable hotel right on the Boardwalk, this is the perfect location! Very quiet Staff was very helpful. The location really met our needs as it wasn't as noisy and busy as closer to the pier and the commercial part of the boardwalk. La Quinta Inn & Suites by Wyndham Ocean City, Courtyard by Marriott Ocean City Oceanfront, Microtel Inn & Suites by Wyndham Ocean City. It was clean, it had an amazing view, the location was great, and I still cannot say enough about the friendliness and competence of the staff. Our new room seemedWe arrived earlier than 4:00 pm (the check in time) to see if our room was possibly ready and to do any paperwork to check in. This place was completely filthy. View . The pool is small but the kids enjoyed it. On behalf of the entire team, I sincerely apologize for falling short of not only meeting your expectations, but ours as well. Sign up and we'll send the best deals to you. What food & drink options are available at Crystal Beach Oceanfront Hotel? You can sort and/or filter them by time of year, review score, and more. Beach access was perfect. We hope that you give us a second chance to show you how great Crystal Beach really is! It was exactly what I had expected after reading everyone's reviews. Our doctor confirmed that we were biten by bedbugs. Bed Bugs. Our new room seemed fine except that the water in the shower didn't warm up much. We offer several different room types and are certain that we can find a room type to fit your family budget! Max: 6 persons. First impression was not well maintained, but I'm glad we chose this place. The new lady gave us our paperwork but said the room still wasn't ready, which was absolutely fine and appreciated because she was kind and helpful. The view was beautiful. However, we wont display any reviews that include or refer to (among other things): To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out. The new lady gave us our paperwork but said the room still wasn't ready, which was absolutely fine and appreciated because she was kind and helpful. Dinner, As you noticed, we are on the quieter end of the boardwalk and have spacious rooms! Most of the staff was very friendly The hotel was quiet. We were fully refunded (at least, we were told. Crystal Beach Oceanfront Hotel 25th St. & The Boardwalk Ocean City, Maryland 21842. But overall we enjoyed ourselfs and will probably return in the future. Does Crystal Beach Oceanfront Hotel have any great views? Thanks for the review and we hope to see you again! We actually got a picture of this one. Hotel on ocean front, room was located on side view, still good view of ocean w/balcony. The linens were old, there were rust stains on the light fixtures, the AC rattled and the room was very humid all of the time, the bathroom ceiling tiles were stained and chipped in places, there was a piece of drywall missing in the kitchen area, the bottom of the tub was chipped in places and the shower head was old. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses. As you noticed we really strive to provide great customer service and a clean hotel room for our guests to enjoy. Beautiful location. Couples in particular like the location they rated it 8.6 for a two-person trip. Crystal Beach Hotel in Ocean City. The rooms are pleasant and clean. Overall a nice stay I will however try a different hotel next time. Plenty of places to eat and everything is within walking distance. Ocean City, MD - Crystal Beach Hotel - "Really nice!". 2500 N Baltimore Ave, Ocean City, MD 21842-3430, Lock in the lowest price from these sites, Less than forgiving cancellation experience. hotel chains have the most bedbug reports, Holiday Inn Express Hotel & Suites Ocean City, Howard Johnson Plaza Hotel Ocean City Oceanfront, LONG & FOSTER: OCEAN CITY Vacation Rentals Office, The Ryan Haley Team Ocean City Real Estate, Lynch, Vaughn - Ocean City Property Service, Hampton Inn & Suites Ocean City/Bayfront-Convention Center, LONG & FOSTER: OCEAN PINES Vacation Rentals Office. . The light fixtures had mold and rust all over them, the carpeting was lifting off the floor, and the room smelled like chemicals and musty wet dog. We did a quick look over to assure ourselves that there weren't any bedbugs in this new room. Our new room seemed We arrived earlier than 4:00 pm (the check in time) to see if our room was possibly ready and to do any paperwork to check in. Our room (415 in the Boardwalk building) looked very run down. Review tags are currently only available for English language reviews. (20 minutes). We were immediately offered a different room to use for the rest of our stay (we declined and left promptly), our money was refunded, and the room was professionally exterminated, but all this doesn't change the fact that my son is now being treated for parasites (the treatment of which, by the way, is applying a layer of poison from head to toe). Nice place to stay. This service may contain translations powered by Google. Our floors were very sandy by the time we left. 1601 Atlantic Ave 17th St. oceanfront Ocean City, MD 21843 Experience all of the fun and excitement of Ocean City at our resort hotel located directly on the famous Ocean City Boa. Crystal Beach Hotel accepts these cards and reserves the right to temporarily hold an amount prior to arrival. It was exactly what I had expected after reading everyone's reviews. . Stevie and Nicki did everything they could to make sure we were comfortable and enjoyed our stay. It is the perfect location on the boardwalk. I would definitely consider staying again. Liked the spacious mini fridge and micro. Crystal Beach Hotel. Non smoking, which we were happy about. Read more about possible travel restrictions before you go. There was no daily housekeeping service during our stay. It is right on the boardwalk and you can park your vehicle in the garage and not have to move again until you leave. The staff was super friendly and helpful. Booking.com is part of Booking Holdings Inc., the world leader in online travel and related services. Sometimes we show external review scores from other well-known travel websites, but make it clear when we do this. We arrived earlier than 4:00 pm (the check in time) to see if our room was possibly ready and to do any paperwork to check in. Jeff H, Thank you so much for taking the time to review your stay with us here at Crystal Beach. Ice machine didn't work. Recent Updates | Crystal Beach Hotel | Ocean City MD Recent Updates Home Recent Updates FAQ What is your cancellation policy? Big bathroom. Own or manage this property? The hotel is 1 mi from Roland E. Powell Convention Center, and 1.5 mi from Jolly Roger Amusement Park. Would def recommend. Crystal Beach Hotel has been welcoming Booking.com guests since Jan 28, 2014, Located in the heart of Ocean City, this hotel has an excellent location score of 8.5, Select dates to see this property's availability and prices, Open for: Crystal Beach Hotel - The center of Ocean City can be reached within a 25-minute walk. Site content 2006-2019 Maciej Ceglowski <[emailprotected]edbugregistry.com>. I cannot say enough of wonderful things about this hotel and staff. Is there a refrigerator and microwave in the rooms? Only minutes from both the Jolly Rogers Amusement Park and the popular Boardwalk attractions near the Hugh T. Cropper Inlet, the Crystal Beach is a prime family-friendly hotel. more. Thanks again, we hope to see you soon! Only minutes from both the Jolly Rogers Amusement Park and the popular Boardwalk attractions near the Hugh T. Cropper Inlet, the Crystal Beach is a prime family-friendly hotel. The room and everything in it seemed fine, clean, spacious when we got in. Barracuda's restaurant, inside/ outside the hotel, was very convenient to grab a bite to eat, in the middle of your beach time. At 11 PM on Monday 8/24/20 my 83-year-old mother, brother, and I were getting ready for bed when my brother noticed that he had bites on him so he checked the bed and there were bedbugs. toggle menu. She then assigned us a new room. YUCK! The stay was great and the staff was few, but very nice. We took a four-day weekend here in June 2022 for the Father's Day holiday. We changed our rooms twice in one day. Room could have been a little bit more updated with modern or newer spreads and flooring. They're also applicable regardless of the comment's tone. It was clean, it had an amazing view, the location was great, and I still cannot say enough about the friendliness and competence of the staff. Yes, it offers wheelchair access and facilities for disabled guests. I would highly recommend to anyone going to the beach. Phone 800-641-0011 Front Desk 410-289-7165 Email reservations@jameshospitality.com The day staff was helpful but the night staff didn't seem to care. I put it in toilet paper and checked it. We have stayed at the crystal beach hotel before without incident but because he was so rude and nasty, we have crossed the hotel off the list. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose, and non-infringement. Tripadvisor performs checks on reviews. 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We check for naughty words and verify the authenticity of all guest reviews before adding them to our site. Well, as the days went on,we constantly tried to keep our dog very quiet. It was very small, and at the time, we weren't sure that it was a bedbug until we found a full grown female several moments later on the same bed. Bathroom was large and clean. Yes, free parking, a parking garage, and street parking are available to guests. We could see ocean and the bay, sunset took my breathe away. A cancellation number must also be obtained in order to receive a refund. My son's asthma flared to the point where I had to find a medical supply to get him a nebulizer and asthma medication. Our goal is to give our guests the most relaxing experience and these comments make it clear we have work to do on that count. The room itself was spacious and even had a little kitchenette. We brought it up to the front desk and asked for a new room. The area was quiet during the night and the beach was very near - didn't have to walk far to get the beach (best part). Guests are required to show a photo ID and credit card upon check-in. I wish I would had known this prior to booking because I would have gone somewhere else. Review tags are currently only available for English language reviews. We have more than 70 million property reviews, all from real, verified guests. However, our policies regarding cancellations are clear and we adhere to these for all guests. Also a plus is the parking garage! Thanks! The next morning while waking up, we found a stage 2 larva bedbug. Thanks again for being our guest! Our new room seemedWe arrived earlier than 4:00 pm (the check in time) to see if our room was possibly ready and to do any paperwork to check in. Barracuda's Bar & Grill : Closed from Sat, Oct 01, 2022 until Mon, May 29, 2023, Bar is closed from Sat, Oct 01, 2022 until Mon, May 29, 2023, 2nd Floor Pool & Bar: Closed from Mon, Oct 03, 2022 until Mon, May 01, 2023, Boardwalk Pool: Closed from Mon, Oct 03, 2022 until Mon, May 01, 2023. See more questions & answers about this hotel from the Tripadvisor community. There was a problem loading the reviews. Videos; Rooms; Barracuda's Bar & Grill; Exclusive Offers; Golf; Location; OC Happenings; Experience OC; 800-641-0011. Date: July 27, 2008 Reviewer: TripAdvisor member, Lower Burrell, PA Stayed on the 4th floor (non-smoking floor), ocean front w/balcony. Again, all of this exceeded what we had in mind and it was nice to sleep on comfortable beds in a clean and hospitable room. Staff was pleasant. The room was large, with microwave and refridge. I don't think we'll ever be returning, though.More. There are so many great places to eat within walking distance. We stayed for 6 nights in August 2008. The lady at the front desk was very standoffish and rude. The view was beautiful. Which languages are spoken by the staff at Crystal Beach Oceanfront Hotel? language, whether its just a rating or contains comments as well, etc.). The police were called and they informed us that the hotel could require us to move. Something went wrong please try again later. Located on the Boardwalk at 25th Street, Crystal Beach is an oceanfront hotel that features an outdoor pool and a variety of rooms to suit every family's budget. This time was just as nice as before. Tripadvisor performs checks on reviews. Additional charges may apply. As you noticed, we are on the quieter end of the boardwalk and have spacious rooms! The carpets are dirty and need a good cleaning. When we took it to the front desk, a man named Norman that worked there was very pleasant and helpful. And she proceeded to remind us that we needed to keep our dog quiet. To edit a review youve already submitted, contact our Customer Service team. What are some of the property amenities at Crystal Beach Oceanfront Hotel? A great family oriented place! Crystal clear that I wont stay here again! Ideally, we'd publish every review we get, positive and negative. ~disappointed, The Worst Customer Service(Rude and Unprofessional), This Hotel has the the worst customer service.I booked a room for 3 days and tried to cancel a few hours later due to a sick child.I called the hotel several times.they denied a refund or rescheduling.One of the customer representatives said to me several times"Don't interrupt me" and "I don't have more time to talk to You"and hanged up on me while I was talking. While there the hot water system went down so no shower. Kasa Ocean City Beach: Nice View - See 381 traveller reviews, 257 candid photos, and great deals for Kasa Ocean City Beach at Tripadvisor. Beach Walk Hotel 2 10th St Ocean City, MD. Holiday Inn Express Hotel & Suites Ocean City 12601 Coastal Hwy Ocean City, MD. Videos; Webcam; Rooms; Barracuda's Bar & Grill; Offers; Golf; Location; OC Happenings; Experience OC; 800-641-0011. The next morning while waking up, we found a stage 2 larva bedbug. Crystal Beach Hotel is a no-frills hotel that families and couples return to for its friendly atmosphere and convenient location. Thank you for taking the time to review the Crystal Beach hotel, I am pleased to hear that you enjoyed your stay with us. The balcony had two chairs, with room for more.The front desk staff and housekeeping were courteous and helpful.Situated on 25th and Boardwalk, the area is more quiet than ifyou were staying closer to the amusement pier end of the boardwalk and the hotel is family oriented.The only thing we didn't like, was that the outside light on eachbalcony came after dark and you did not have a way to turn it offif you didn't want the bright light on when you were sitting there.Overall, it is a very nice hotel and I would reccomend anyone to stay here. Room types may vary. Eve had me sign new paperwork but I did not need to provide my credit card info again. Bed Bugs. But overall we enjoyed ourselfs and will probably return in the future. Comments and media that include hate speech, discriminatory remarks, threats, sexually explicit remarks, violence, or the promotion of illegal activity are not permitted. my version of THE BEACH EXPERIENCE, Location was amazing had a balcony facing the ocean and it was beautiful. NOW. back to the families next door and down the hall. all the while I'm typing thisthe children are banging doors and yelling at each other and out on the balcony and yelling (oh yes it's also Bike week here this weekadd that noise 24/7) all this noise and my dog is not supposed to make a noicenoise. not to alert us or protect us. Most of the pool was in the shade by 3pm so it got a little chilly. The private bathrooms have a spa bathtub. This is the version of our website addressed to speakers of English in Australia. Beautiful location. The room and everything in it seemed fine, clean, spacious when we got in. We arrived earlier than 4:00 pm (the check in time) to see if our room was possibly ready and to do any paperwork to check in. It has been been recently remodeled and the beds were very comfortable. 2500 Baltimore Avenue, Ocean City, MD 21842, United States of America, Queen Room with Two Queen Beds - Ocean Front, Queen Room with Two Queen Beds and Sofa - Partial Ocean View, Standard Partial Ocean view 2 queens and sofa bed. You must show a valid photo ID and credit card upon check-in. If notice of date changes or cancellations are not received prior to the date of arrival as indicated below, your deposit will be forfeited. All you can do is check for them on arrival. The property offers free parking. The room and everything in it seemed fine, clean, spacious when we got in. Report inappropriate content forsynthia NJ 5 posts 4. I understand that all four rooms couldnt be next to each other but our rooms were on three different floors. The Carousel Hotel did refund our money thankfully. They asked him for his room number and just gave him a replacement key. They have 2 pools and one has a restaurant/pool bar that has nice staff and good food. Cocktail hour, Guests are required to show a photo ID and credit card at check-in. Please see our partners for more details. We changed our rooms twice in one day. Promotional content will be removed and issues concerning Booking.coms services should be routed to our Customer Service or Accommodation Service teams. more. Great bed, could use better pillows. The next morning while waking up, we found a stage 2 larva bedbug. Parking is onsite and included in the price. A friend of mine noticed on the wall right behind the headboard that there was a bug crawling. Staff was pleasant. The Carousel Hotel did refund our money thankfully. 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