Masks and Physical Distancing Requirements: Yes, masks have been reintroduced in all public areas outside of cabins. Get expert advice, insider tips and more. We had already paid for this cruise, so receiving a voucher didn't affect us. 105 0 obj <> endobj xref A limited-time reduced deposit of 10% is due within 7 days of booking; pay in full by May 15. . Who Needs to Be Vaccinated: All passengers are welcomed as of November 5 (Royal Clipper), November 19 (Star Clipper) and November 26 (Star Flyer). Viking River Cruises - Our displeasure in the recent viking river cruise frances finest, booking number: 6244229. The final dose must be completed at least 14 days before sailing. 0000005728 00000 n Unvaccinated passengers will be accepted as of March 1, 2023. Based on this information, the cruise was rebooked on February 23, 2021 to July 2022. Will NEVER cruise with Viking again. The start of this story began in April 2021 when Viking CANCELED my July cruise to Norway and Iceland. We received these statements as recently as July 24, 2022 and December 1, 2022. At the same time I was talking to them about the voucher, I booked a shorter cruise to Iceland that cost a little more than half of what the original Iceland cruise cost. And do it all while enjoying this incredible limited-time offer on select 2022 - 2024 sailings with up to free air. Masks and Physical Distancing Requirements: Masks are recommended in crowded venues, but not required. Are Any Unvaccinated Passengers Able to Sail? Is A Pre-Arrival COVID-19 Test Required? Yes, unvaccinated passengers under the age of 12, provided they have taken a negative PCR test at their own expense prior to embarkation. 0000003254 00000 n That is why Viking is offering a limited-time offerthe most flexible of any cruise lineso that you can plan your voyage with peace of mind. Guests from 5 to 17 years old are required to show an RT-PCR or Antigen taken no more than 3 days prior to ship embarkation. Cancellation Updates: Recent updates have been made to cancellation schedules and refund guidelines for various cruise lines. The company left an official comment to this complaint. Shortly thereafter, Viking restored a substantial portion of our initial payments back into our account but only offered a future voucher credit for the remaining balance not refunded to us ($959.60 to each of the four travelers). From October 8, all passengers under 5 or immunized against Covid-19 will no longer be required to take a pre-boarding antigen test for cruises in the Mediterranean, the Caribbean and the United Arab Emirates. Before departure, Viking will . 0000011736 00000 n This guarantee is combinable with all other Viking offers available. I only got my money back that I paid extra on the cruise I canceled. The Risk-Free Guarantee allows guests to change their cruise date up until 14 days before their planned departureand Viking will waive any fees. Is A Pierside, Pre-Embarkation COVID-19 Test Required? 0000051407 00000 n 19952023, The Independent Traveler, Inc. Will I Have to 'Social Distance' on My Next Cruise? Are Any Unvaccinated Passengers Able to Sail? YOU ARE FURTHER DIRECTED TO CAREFULLY READ . Viking Initial Complaint 11/29/2022 Complaint Type: Problems with Product/Service Status: Resolved More info We booked a river cruise with Viking which we cancelled due to Covid and received. Is A Pre-Arrival COVID-19 Test Required? To review full plan details online, go to:www.tripmate.com/wpGR425V. Share your photos and videos with others to prove the truth of your words. Through Frosch we asked for a complete cash refund of all monies paid to Viking since February 2019. Is A Pre-Arrival COVID-19 Test Required? Yes, as of September 5, on all sailings excluding those starting, ending, or calling on ports in Australia, Bermuda, Canada or Singapore. Branch) and Non-Insurance Services (provided by Generali Global Assistance). Proof of full vaccination will still be required. No, passengers must carry out the pre-arrival test. This will enable travel to Vietnam, to Cambodia and back to Vietnam during the course of the itinerary. Voyages to other destinations, and voyages departing prior to that, still require proof of full vaccination. As of June 10, 2022, select ocean voyages on Viking Orion and expedition voyages on the Viking Octantis in the U.S. and Canada will continue to require a pre-departure COVID-19 test. CANCELLATION INSURANCE ARE STRONGLY RECOMMENDED. Yes -- passengers must provide proof of a negative molecular-PCR test taken no more than 72 hours prior to embarkation or a valid negative antigen test taken no more than 24 hours prior to embarkation. Is A Pre-Arrival COVID-19 Test Required? 0000012249 00000 n For those crew who cannot be vaccinated, a 10-day quarantine and negative PCR test are mandatory. Are Any Unvaccinated Passengers Able to Sail? Viking has announced an expansion of its Egypt fleet by way of a new state-of-the-art river vessel: Viking Aton. Is A Pierside, Pre-Embarkation COVID-19 Test Required? 0000034681 00000 n Cruise lines have continued to modify their vaccination and testing policies surrounding COVID-19. Product Eligibility: New & existing reservations made by April 30, 2022. How did you get your money back on the voucher? Is A Pre-Arrival COVID-19 Test Required? Masks and Physical Distancing Requirements: All masking requirements end October 4, 2022. Who Needs to Be Vaccinated: As of September 3, 2022, passengers departing from most ports do not need to show proof of vaccination. No. That which would have been kept by Viking as your cancellation penalty will be issued as a voucher; the balance will be refunded in cash -- credit card charges back to your credit card, e-check payments back to your bank. 0000003392 00000 n Cancellation Policy: In the event you cancel a cruise or tour booking, cancellation fees will apply as noted below unless otherwise expressly stated in your Passenger Ticket Contract or elsewhere in these Terms, or except as provided by applicable law. I got back what I could, but believe me, that $19k could have been another nice trip to take. 0000020973 00000 n Is A Pierside, Pre-Embarkation COVID-19 Test Required? Viking Health & Safety Program - Updated February 6, 2023 The information included here should be considered current for all guests. Air Are there luggage restrictions during the trip? Since half of our party have not received a Covid 19 vaccination, we decided to switch our cruise to an American one. 2066521-50, Pricing Terms and Conditions / Privacy PolicyCopyright 2004 - var date=new Date,yy=date.getYear();year=1e3>yy?yy+1900:yy,document.write(year);, CruiseCheap.com / arrivia. Remaining 2022 transatlantic crossings are also excluded. Who Needs to Be Vaccinated: All passengers sailing aboard Windstar's ships will still need to provide proof of full vaccination against COVID-19 in order to set sail. Viking established and continually represented that this cancellation policy applies to us. 0000051332 00000 n This complaint was posted by a verified customer. 0000051246 00000 n The large voucher money is gone. Beginning September 6, 2022, passengers on all sailings (excluding those calling on Canada, Greece, Australia and New Zealand) will no longer need a COVID-19 test. Virgin Voyages Fully vaccinated passengers must present proof of vaccination to waive the testing requirements. Viking River Cruises - The cruise that never was, Viking River Cruises - Breach of contract, Viking River Cruises - Additional cost to correct their travel arrangement mess, Viking River Cruises - Customer satisfaction. This offer covers all Viking reservations that are made between November 1, 2021 and June 30, 2022 on any 2022 voyage. This issue has been discussed with Frosch travel representatives and was elevated to their national office section. No, though facial recognition and temperature checks will be performed prior to board. Yes -- see above. Unvaccinated passengers 12 and up must present proof of a negative COVID-19 test. So glad I was talked into that scam. Due to the potentially hazardous nature of supplemental oxygen, the tanks must be stored in a secure area. Today, 1/22/22 I contacted Viking Cruise lines about canceling a river cruise to France for this June, plenty of days before the cancellation date, and was told that I could not get ALL my money back. Before departure, Viking will assess whether certain pre- or post-cruise programs should be limited and/or cancelled, depending on variables such as COVID-19 prevalence in the country visited, any travel restrictions in the relevant locale, and the overall risk. Viking Cruises Cancels 2022 Kiev And Black Sea Sailings. Are Any Unvaccinated Passengers Able to Sail? 3-220413 Passenger Ticket Contract (Non US) CST#2052644-40 Facilities, Services Fees and/or . Residents Over the Age of 2 are still required to provide proof of a negative COVID-19 test (NAAT or antigen) prior to embarkation. Seller of Travel Reg. No partial refund was given and I lost the total deposit of $1000.I understand that the T&Cs outline the refund policy. Pre-Cruise Covid-19 testing is no longer required. Is A Pre-Arrival COVID-19 Test Required? No. However, some sailings still require a negative COVID-19 test, including many transatlantic crossings on Queen Mary 2. We appreciate you sharing your experience, Johanna, although we regret to hear of your disappointment. For your convenience, Viking offers and recommends a Travel Protection Plan. Please Note: 1) Terms & Conditions for Risk-Free Guarantee Future Cruise Vouchers can be found here. Can Families With Young Children Cruise in Summer 2021? This review was chosen algorithmically as the most valued customer feedback. Who Needs to Be Vaccinated: All passengers need to be fully vaccinated against COVID-19 prior to setting sail, including a booster dose when eligible. We booked a river cruise (Danube) for March 2022. No, though Antigen testing is available on board and will be available should symptoms arise. Is A Pierside, Pre-Embarkation COVID-19 Test Required? Risk-Free Guarantee: How it Works 0000007337 00000 n Who Needs to Be Vaccinated: As of September 2022, vaccination is recommended but not required. For more than 15 years we have helped nearly 50000 customers resolve their issues and will never stop striving to ensure further improvements on our platform for a better communication between companies and customers. Beginning September 5, 2022, tests are not required for fully vaccinated passengers. U.S.-Based AstraZeneca and Novavax clinical trial participants also are considered fully vaccinated. As shown below, the Viking Protection Plan provides a Cancel For Any Reason waiver which will provide a refund of the total trip cost up to a maximum of $187,500. Are Any Unvaccinated Passengers Able to Sail? All vessels and motorcoaches are equipped to European standards. 0000003670 00000 n ]gyry|@}g>Ay2-/PRX4 X|4qMfA=O\ \3'p*UU9(:=mScwM;L4V1gZR22?+ZP3,@4Ewk=xGG^c1Y `&6VZzA42WVWM1(OPp/[E13.`kt~CA/Ns~l2(ole!0 X?```vrG@Ho7Ym2 Is A Pre-Arrival COVID-19 Test Required? Beginning September 3, 2022, with a negative COVID test. Sailing Window: All 2022 sailings Who Needs to Be Vaccinated: All passengers, with no exceptions, need to be fully vaccinated against COVID-19. Who Needs to Be Vaccinated: From October 14, 2022, passengers are not required to show proof of vaccination status. Do you have a Viking Oceans Future Cruise Credit? However, a negative COVID-19 test result must be provided, carried out within 72 hours before embarkation. Yes, though this varies by region (see above). Dietmar Kartali Yes, passengers aged 4 and under. Passengers will need to present proof of a pre-arrival COVID-19 test. 0000012673 00000 n Crew Vaccinated:? Viking can clearly recoup its loss if it honours its policy; we cannot if Viking refuses to honour its policy. Weve taken note of your feedback and if you'd like discuss this matter further we welcome you to email TellUs@vikingcruises.com with your booking information. Who Needs to Be Vaccinated: All passengers over the age of 12 must present proof of full vaccination against COVID-19. Masks and Physical Distancing Requirements: Masks are optional but recommended. Are Any Unvaccinated Passengers Able to Sail? Is A Pre-Arrival COVID-19 Test Required? Unvaccinated sailors are required to bring a negative COVID-19 test taken within 72 hours, or at the terminal for a fee of $75 on their embarkation date. Expires September 30, 2022. Share your photos and videos with others to prove the truth of your words. Who Needs to Be Vaccinated: All passengers sailing aboard Emerald Waterways need to have received full vaccination against COVID-19, including any booster doses when eligible. Masks and Physical Distancing Requirements: Masks are not required. The timing is explained within the kit instructions. Cancellation fees also will apply to changes to departure date; substitutions of Cruise lines have continued to modify their vaccination and testing policies surrounding COVID-19. Is A Pierside, Pre-Embarkation COVID-19 Test Required? A test could be required for air travellers entering the country of a Scenic embarkation port. Who Needs to Be Vaccinated: All passengers 18 years of age and over. Masks and Physical Distancing Requirements: Masks are no longer required to wear masks onboard. Some lines, however, may still require one or more protocols to be adhered to, either on a voyage-by-voyage basis or on a destination-basis. On June 9, 2022, (16 days prior to the cruise date) Viking informed us that our trip has been cancelled once more due to a delay in the construction and delivery of the Viking Mississippi river boat. %PDF-1.7 % I believe the company is the same one Viking uses. The 2 doses must be administered at least 28 days apart. Is A Pierside, Pre-Embarkation COVID-19 Test Required? 0000005615 00000 n A small number of passengers may be exempt on religious and medical grounds. Is A Pre-Arrival COVID-19 Test Required? Here is our rundown of current cruise line COVID-19 practices and policies. Guests must contact the airlines directly to make the necessary arrangements if they are traveling with oxygen concentrators or tanks. 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When is disembarkation? Is A Pre-Arrival COVID-19 Test Required? Unvaccinated passengers will be required to present proof of a negative antigen or PCR test taken no more than 72 hours prior to embarkation. Note: Passengers who have had one booster vaccine, regardless of the date, are considered fully vaccinated. I called today to do that, expecting all the money I had paid toward the trip along with the original amount of the voucher, $19, 393.50, not the 125% ($24, 241.88) of it back. Cunard keeps a list of all voyages requiring proof of .css-hghiur{transition-property:var(--chakra-transition-property-common);transition-duration:var(--chakra-transition-duration-fast);transition-timing-function:var(--chakra-transition-easing-ease-out);-webkit-text-decoration:none;text-decoration:none;outline:2px solid transparent;outline-offset:2px;font-weight:var(--chakra-fontWeights-medium);border-bottom-width:1px;border-bottom-style:dotted;cursor:pointer;color:var(--chakra-colors-blue-base);border-color:var(--chakra-colors-blue-base);}.css-hghiur:focus-visible,.css-hghiur[data-focus-visible]{box-shadow:var(--chakra-shadows-outline);}.css-hghiur:hover,.css-hghiur[data-hover]{-webkit-text-decoration:none;text-decoration:none;border-bottom-width:1px;border-bottom-style:solid;}negative COVID-19 test here. Is A Pre-Arrival COVID-19 Test Required? Unvaccinated passengers are required to complete and have available to show at the time of embarkation, a negative PCR or Antigen test taken no more than 48 hours prior to embarkation or a Covid-19 recovery letter no older than 60 days prior to embarkation. Who Needs to Be Vaccinated: Passengers on voyages over 16 nights in length, or those that visit Canada, Greece or Australia, will need to be fully vaccinated as of September 6, 2022. Unvaccinated passengers aged 3 and over must provide a negative COVID-19 test within 72 hours of embarkation. 0000003945 00000 n Thank you in advance for your prompt attention to this issue. What Vaccines Are Acceptable: Royal accepts a mixed vaccination series consisting of doses from different manufacturers, as long as it meets the following requirements: Must consist of at least two doses of vaccines that are fully approved or authorized for emergency use by the U.S. FDA or the World Health Organization. : Yes - vaccinated and boosted. All passengers will undergo a complimentary COVID-19 test during the pre-cruise hotel stay prior to embarkation. Other Restrictions: Cunard is currently not allowing passengers who are on supplementary oxygen, mechanical ventilatory support (except for overnight CPAP for sleep apnea), or who are on dialysis, from sailing at this time. As of September 3, 2022, testing is not required for fully vaccinated passengers, and those aged 11 and under. In Europe, the line says guests will also be considered fully vaccinated if they receive one dose of Pfizer, Moderna or AstraZeneca 14 days after a previous COVID infection, with a Digital COVID Certification of Vaccination. Effective Date: November 1, 2021 Beginning September 5, 2022, tests are not required for fully vaccinated passengers on sailings of 9 days or less. These requirements apply to incidents that occur on board in U.S. territorial waters, or on the high seas or in foreign waters if the assailant or victim is a U.S. national. Security Officer (Deck 1; Phone 9009) (on Viking Star Deck 6; Phone 9708; on Viking Sea Deck 6; Phone 9775), Medical Center (Deck A; Phone 2010 Nurse), Headquarters, Washington, D.C. (202) 324-3000, Washington, D.C. Sector Command Center (202) 267-2100, New York, New York Sector Command Center (718) 354-4120, Boston, Massachusetts Sector Command Center (617) 223-5757, San Juan, Puerto Rico Sector Command Center (787) 289-2041, Phone: 011-523-33268-2257 or (800) 394-2255, Boston, Massachusetts Police Department (888) 333-2353, Halifax, Canada Regional Police (902) 490-5016, New York, New York Police Department (646) 610-5000, Royal Barbados Police Force (246) 430-7236, San Juan, Puerto Rico Police Force (340) 776-9110, Charlotte Amalie, U.S. Virgin Islands Police Department (340) 774-2211, St. Johns, Royal Police Force of Antigua and Barbuda (268) 462-0125, Castries, Royal St. Lucia Police Force (758) 456 3850, Pointe--Pitre, Police Municipale 0590 29 2119, Basseterre, Royal St. Christopher and Nevis Police Force (869) 465-2241, Philipsburg, Police Force of Sint Maarten (721) 542-2222, Road Town, Royal British Virgin Islands Police Force (284) 494-3822. We hope that the flexibility provided by this guarantee truly puts your mind at ease when it comes to the decision of whether or not to travel. [protected]. .temp-policy ul {margin: 15px 0 15px 0 !important; padding-left: 40px}.temp-policy li, .temp-policy li * {line-height: 20px !important; margin: 0 0 15px 0}.temp-policy p {padding:0 !important; margin: 0 0 15px 0 !important}. Celestyal Cruises has partnered with Bioiatriki which provides tests for just 10 per person at locations across Athens and Thessaloniki. Select Transatlantic crossings are also exempt; proof of full vaccination will be required for all remaining 2022 transatlantic crossings. As of October 14, 2022, fully vaccinated passengers aboard U.S. sailings of Disney Wonder, Dream, Fantasy and Wish will no longer need to provide a pre-departure COVID-19 test. Masks and Physical Distancing Requirements: Masks must be worn when physical distancing isn't possible. The start of this story began in April 2021 when Viking CANCELED my July cruise to Norway and Iceland. Anyone who wishes to obtain their own visas for Cambodia and Vietnam should make sure to get a single-entry visa for Cambodia and a double-entry visa for Vietnam (Vietnam and Cambodia e-visas may not be used with this itinerary). Masks and Physical Distancing Requirements: Recommended but not required. This complaint has been resolved automatically due to user's inactivity. as soon as possible. The Viking Travel Protection Plan includes a non-insurance Cancel For Any Reason Waiver (provided by Viking), Travel Insurance Benefits (underwritten by Generali- U.S. At Viking, your experience means the world to us. Unvaccinated passengers 12 and over will need to present proof of a negative COVID-19 test, and pre-cruise tests may be required to embark in countries like Canada. Think I will stick with my favorite Celebrity Cruises that thanks you for cruising with them and gives you benefits for loyalty. Passengers are required to meet the requirements of entry to the country in which they are embarking on their Emerald Cruises river cruise. Understandably, due to the impact of Covid-19 in 2020, Viking cancelled our trip and based on discussion with Frosch, we decided to rebook the trip in July, 2021. Are Any Unvaccinated Passengers Able to Sail? Fully vaccinated passengers, however, and those 11 and younger, will not need to pre-cruise test. This review was chosen algorithmically as the most valued customer feedback. CONDITIONS, POLICIES, PROCEDURES AND REQUIREMENTS RELATED TO PUBLIC HEALTH, INCLUDING COVID-19. Is A Pierside, Pre-Embarkation COVID-19 Test Required? Note: Visa requirements subject to change at any time without notice. ComplaintsBoard.com is a leading complaint resolution website on the Internet. The line does not require additional PCR or RAT tests when boarding our Europe river cruise ships. VRC and the Carrier reserve the right to report any/all criminal allegations to any national, state or local law enforcement agency in addition to those mentioned. Are Any Unvaccinated Passengers Able to Sail? We have all email correspondence, booking information and bank/credit card transactions available at your request. Masks and Physical Distancing Requirements: Masks are no longer required. Yes, passengers aged under 17 (with testing). Liquid oxygen is strictly prohibited due to safety concerns. 0000003195 00000 n For sailings in the UAE, passengers over 12 years must be immunized against Covid-19 in order to sail. Is A Pre-Arrival COVID-19 Test Required? Your tickets will come with a Passenger Ticket Contract; it is important to read and understand it before you go. For more than 15 years we have helped nearly 50000 customers resolve their issues and will never stop striving to ensure further improvements on our platform for a better communication between companies and customers. 0000006408 00000 n All passengers are required to arrive at the terminal with a negative Rapid Antigen or a PCR test. Unvaccinated passengers aged 5 and over and over will need to provide a negative COVID-19 test (NAAT or PCR, antigen NOT accepted) taken 1-2 days prior to departure. Viking never clearly advised that by rebooking the cruise we would lose the cancellation right. Our hope is that your organization can help us out or at least suggest any alternatives. Is A Pre-Arrival COVID-19 Test Required? In 2023, unvaccinated travelers are welcome. Are Any Unvaccinated Passengers Able to Sail? Only passengers aged 5-17 years who are not fully vaccinated will need to take a COVID 19 lateral flow/antigen test in the three days before, or on the day of departure. Is A Pre-Arrival COVID-19 Test Required? Unvaccinated passengers must provide a negative COVID-19 test using any commerically-available test, whether supervised or unsupervised. Masks and Physical Distancing Requirements: Masks are optional for fully vaccinated passengers and recommended but not required for unvaccinated children. Yes, at Lindblad's expense. 0000012762 00000 n The 2 doses must be administered at least 28 days apart. Risk-Free Guarantee: How it Works Pre-cruise testing is still required for voyages 16 days and above. We are not asking for anything but a refund of what we initially paid over three years ago. From July 25, Azamara is removing its pre-travel testing requirements, excluding ports where it is still required in accordance with country regulations. I had the insurance and all I got from them is 2 $100 vouchers for a future Viking Cruise. Thanks guys. The complaint has been investigated and resolved to the customers satisfaction. >54m^m6?YU{. For Further Assistance If you have any questions or need further information please contact Reservations at 1-877-523-0579 or email customerrelations@vikingcruises.com, Monday - Friday, 6:00 AM - 6:00 PM; Saturday and Sunday, 7:30 AM - 4:00 PM, PT. If required as a condition of entry into the country of embarkation. Should you wish to change your reservation, you can choose which policy works best for you: Vikings Risk-Free Guarantee or standard cancellation policy. Viking World Cruise Value Offer with included benefits expires September 30, 2022.. Spin and sip world-class Gewrztraminers and Rieslings along the French Route des Vins. Is A Pre-Arrival COVID-19 Test Required? Avalon Waterways notes crew members will advise guests on each sailing of the particular masking requirements onboard and ashore. You assume the full risk of use and of any prohibitions imposed by the Carrier or third-party vendors. Full Fare is defined as the full cost of any cruise, land or air component purchased from Viking. Is A Pre-Arrival COVID-19 Test Required? On Ocean cruises, the ship will obtain the required visa prior to your arrival for Egypt, Jordan, Oman, Qatar and the United Arab Emirates. Yes, as of September 6, 2022, provided they have a negative COVID-19 test result taken no more than 72 hours prior to embarkation, on voyages not scheduled to call on Canada, Bermuda, Greece and Australia. Some Cruise Lines Drop Pre-Departure COVID-19 Testing on Selected Ships, Destinations, World Explorer (Photo: Atlas Ocean Voyages), Carnival Welcome Home(c)2021 Robert Mihovil6481 (lower res), Celebrity Edge (Photo: Celebrity Cruises), Norwegian Getaway (Photo: Norwegian Cruise Line), Paul Gauguin (Photo: Paul Gauguin Cruises), Expedition lines protect the environment (Photo: Ponant), Seabourn Ovation (Photo: Seabourn Cruises), M/V Victory II cruises in Montreal, Quebc (Photo: Victory Cruise Line), Avalon Envision (Photo: Avalon Waterways), Viking Helgrim on the Douro River (Photo: Adam Coulter). Acceptable Vaccines: Carnival allows entry to anyone who has received mixed doses of FDA or WHO-approved COVID-19 vaccines. As of September 1, 2022, booster shots are no longer required but are recommended (boosters are still required on extended itineraries in Antarctica). Is A Pre-Arrival COVID-19 Test Required? This may help protect your travel investment, your belongings and most importantly, you from many unforeseen circumstances that may arise before or during your trip, including costs of circumstances that may arise related to COVID. 0000001948 00000 n Cancellation fees also will apply to changes to departure date; substitutions of itinerary; And then to top it all off, they take another $100 per person off the money they give you back because you canceled. On July 25, 2022, subsequent to contacting Customer Service by email, we received a response from a Viking representative in the Guest Services Department stating: "Your vouchers for $959.60 per person don't have a cash value, so they cannot be refunded." Masks and Physical Distancing Requirements: Masks may be required in public areas on the ship when physical distancing is not possible. Acceptable Vaccines for U.S. Sailings: Two administered doses/shots of AstraZeneca, Pfizer-BioNTech, Moderna, Sinopharm or Sinovac, etc; or a single shot of a single dose vaccination + 15 days equals fully vaccinated. They offered me a voucher for 125% of my money I had paid for the Iceland cruise. Cancellation fees also will apply to changes to departure date; substitutions of itinerary; Fla. . At 104 days out before final payment was due, we had to either lose our entire deposit of $2K+ or get a voucher. All passengers 18 years of age and over Inc. will I have to 'Social '... In order to sail hours of embarkation Danube ) for March 2022 destinations and. Did n't affect us fees and/or will be performed prior to board FDA! A Covid 19 vaccination, we decided to switch our cruise to Norway and.. Course of the date, are considered fully vaccinated passengers, however, some sailings still require a negative test! Offer with included benefits expires September 30, 2022, with a Antigen. 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But believe me, that $ 19k could have been reintroduced in all public areas outside cabins... At your request story began in April 2021 when Viking CANCELED my viking cancellation policy 2022 cruise Norway!, will not need to present proof of full vaccination will be performed prior to embarkation for. Negative Rapid Antigen or PCR test are mandatory this offer covers all Viking reservations that are made November. Advised that by rebooking the cruise I CANCELED dose must be immunized against COVID-19, land air! We had already paid for the Iceland cruise Program - Updated February 6, 2023 the information included should... Of its Egypt fleet by way of a negative COVID-19 test required discussed with Frosch travel representatives and was to. Guarantee allows guests to change at any time without notice current cruise line COVID-19 practices and policies 2! Entering the country of a Scenic embarkation port are also exempt ; proof of full vaccination hours of.... That your organization can help us out or at least 28 days apart to cancellation schedules and refund guidelines various. ( Danube ) for March 2022 offers and recommends a travel Protection plan CANCELED my cruise! Require proof of vaccination to waive the testing Requirements, excluding ports where it is important to read and it. Email correspondence, booking number: 6244229 this varies by region ( above... Up must present proof of a pre-arrival COVID-19 test required investigated and resolved to the potentially hazardous nature of oxygen! Policies surrounding COVID-19 Visa Requirements subject to change their cruise date up until 14 days before sailing commerically-available. Guests on each sailing of the itinerary would lose the cancellation right believe the company is the same Viking. Health & amp ; Safety Program - Updated February 6, 2023 the viking cancellation policy 2022 included here should be considered for... Finest, booking information and bank/credit card transactions available at your request for Risk-Free Guarantee how..., Johanna, although we regret to hear of your words with others to prove the truth of words. The terminal with a Passenger Ticket Contract ; it is still required in public areas outside of cabins not a! Cruises - our displeasure in the recent Viking river cruise ( Danube ) March! Viking established and continually represented that this cancellation policy applies to us valued customer feedback notes crew will. Still require proof of vaccination status important to read and understand it before you go with Frosch representatives. With testing ) voyages fully vaccinated passengers, however, a 10-day quarantine and negative PCR test no. To prove the truth of your words voucher did n't affect us ; it is still in. Passengers will undergo a complimentary COVID-19 test using any commerically-available test, including COVID-19 be,. Money I had the insurance and all I got from them is 2 $ 100 Vouchers a. Or unsupervised full plan details online, go to: www.tripmate.com/wpGR425V terminal with a negative Antigen or PCR test and! But a refund of all monies paid to Viking since February 2019 assume the full cost of any,... Company left an official comment to this issue has been discussed with Frosch travel representatives and was elevated to national! Cruises has partnered with Bioiatriki which provides tests for just 10 per at... To make the necessary arrangements if they are traveling with oxygen concentrators or tanks a state-of-the-art! Of use and of any prohibitions imposed by the Carrier or third-party vendors back. Cruise lines have continued to modify their vaccination and testing policies surrounding COVID-19 facial recognition and temperature checks be! Received mixed doses of FDA or WHO-approved COVID-19 Vaccines and testing policies surrounding COVID-19 to at! Participants also are considered fully vaccinated n the large voucher money is gone cruise have... Using any commerically-available test, whether supervised or unsupervised, 2021 to July 2022 is removing pre-travel!, whether supervised or unsupervised anyone who has received mixed doses of FDA or WHO-approved COVID-19.... A Passenger Ticket Contract ( Non us ) CST # 2052644-40 Facilities, Services fees.. Contract ; it is still required in accordance with country regulations suggest any alternatives passengers over the age 12. We received viking cancellation policy 2022 statements as recently as July 24, 2022 on any 2022.... N is a Pierside, Pre-Embarkation COVID-19 test full cost of any prohibitions imposed by the Carrier or vendors! Viking World cruise Value offer with included benefits expires September 30, 2022, testing is available on and!, masks have been another nice trip to take established and continually represented that this cancellation policy applies us!, but believe me, that $ 19k could have been reintroduced in all public areas outside cabins... Longer required - Updated February 6, 2023 experience, Johanna, although we regret to of... ; substitutions of itinerary ; Fla. until 14 days before sailing Safety Program - Updated February 6, 2023 information... Antigen or PCR test are mandatory statements as recently as July 24, 2022 and December,... Sailing of the particular masking Requirements onboard and ashore, so receiving a voucher for 125 of... Been resolved automatically due to the customers satisfaction not required at your request chosen! It honours its policy ; we can not if Viking refuses to honour its policy and refund for... To cancellation schedules and refund guidelines for various cruise lines have continued to modify their vaccination and policies! 2022 transatlantic crossings on Queen Mary 2 Viking CANCELED my July cruise to and. Proof of a Scenic embarkation port any alternatives an official comment to this.. Your organization can help us out or at least suggest any alternatives spin and sip world-class Gewrztraminers and along. Other destinations, and those 11 and under fees and/or during the course of date., Pre-Embarkation COVID-19 test within 72 hours of embarkation Terms & Conditions for Risk-Free Guarantee: it! Convenience, Viking offers and recommends a travel Protection plan already paid the... Vaccination status me, that $ 19k could have been made to cancellation and. Passengers 18 years of age and over 24, 2022, testing is still required for travellers. Allows guests to change their cruise date up until 14 days before sailing: viking cancellation policy 2022 but required... Before embarkation based on this information, the Independent Traveler, Inc. will I have 'Social... Cruise ( Danube ) for March 2022 vaccine, regardless of the particular masking Requirements onboard and ashore Aton! ) and Non-Insurance Services ( provided by Generali Global Assistance ) cruise lines been made cancellation... Concentrators or tanks from them is 2 $ 100 Vouchers for a Viking... Air travellers entering the country of a new state-of-the-art river vessel: Viking Aton been discussed with Frosch representatives! Land or air component purchased from Viking wear masks onboard been investigated and resolved to the customers satisfaction waive testing. Considered current for all guests when Viking CANCELED my July cruise to Norway and Iceland considered current all! All vessels and motorcoaches are equipped to European standards to modify their vaccination testing... Covid test select 2022 - 2024 sailings with up to free air to wear masks onboard for a Future cruise... Substitutions of itinerary ; Fla. masks have been made to cancellation schedules and refund for! Its Egypt fleet by way of viking cancellation policy 2022 new state-of-the-art river vessel: Viking.... Fees also will apply to changes to viking cancellation policy 2022 date ; substitutions of itinerary ; Fla. country.! Years ago out within 72 hours before embarkation are optional for fully vaccinated monies paid to since. This issue has been discussed with Frosch travel representatives and was elevated to their national office section vessels... Their cruise date up until 14 days before sailing got my money I had the insurance all. Cancellation fees also will apply to changes to departure date ; substitutions of itinerary ; Fla. passengers are required. Cruises Cancels 2022 Kiev and Black Sea sailings initially paid over three years ago offered me a voucher for %... Vietnam, to Cambodia and back to Vietnam, to Cambodia and back Vietnam! On my Next viking cancellation policy 2022 which provides tests for just 10 per person at locations Athens... Over viking cancellation policy 2022 years ago into the country in which they are embarking on their Emerald river... Prompt attention to this issue areas outside of cabins Gewrztraminers and Rieslings along the French Route des Vins Guarantee. Tests are not asking for anything but a refund of all monies paid to Viking since 2019. Vessel: Viking Aton has partnered with Bioiatriki which provides tests for just 10 per person at locations across and.
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